Frequently Asked Question
Discover all you need to know about Mermonk Plata’s handcrafted 925 silver jewellery — from product care to shipping and customization.
Is your silver jewellery made of real sterling silver?
Yes, all our jewellery is made from 92.5 sterling silver, which is the industry standard for genuine silver. Each piece comes with a 925 hallmark to guarantee purity and authenticity.
How long will delivery take after placing an order?
Delivery usually takes 5–7 business days depending on your location. Custom orders may take longer, and we’ll notify you with estimated delivery timelines.
What is your return or exchange policy?
If you are unhappy with the product and would like to return it, inform us within 48 hours of receiving your product. Returns must be processed within 48 hours of delivery, provided the product is in its original condition with tags intact and in the original packaging.
Do you offer custom designs or engraving on silver jewellery?
Yes, we do! You can personalize your jewellery with names, initials, or special dates. Reach out to our customer support team for customization options and pricing.